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HIMSSCast: How human-centered design could help improve the patient experience

Healthcare organizations sometimes choose technology that makes sense for the system, but doesn’t always work for the end user, often the patient. That leaves patients — and the often providers who care for them — frustrated and confused.

Julie Rish, associate chief improvement officer of design at the Cleveland Clinic, joined HIMSSCast to discuss how using human-centered design could help alleviate some of these concerns.

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Talking points:

  • How human-centered design works in healthcare.
  • Where digital health tools perform well and where they fall short.
  • How to consider the needs of diverse patient populations.
  • How to balance providers’ workloads.

More about this episode: 

Patients should be at the center when designing digital health experiences

How to use technology to listen and understand patients’ needs

Why there’s no ‘one-size-fits-all’ for remote monitoring and patient privacy

Why patient burnout is a ‘silent public health crisis’

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