Healthcare organizations sometimes choose technology that makes sense for the system, but doesn’t always work for the end user, often the patient. That leaves patients — and the often providers who care for them — frustrated and confused.
Julie Rish, associate chief improvement officer of design at the Cleveland Clinic, joined HIMSSCast to discuss how using human-centered design could help alleviate some of these concerns.
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Talking points:
- How human-centered design works in healthcare.
- Where digital health tools perform well and where they fall short.
- How to consider the needs of diverse patient populations.
- How to balance providers’ workloads.
More about this episode:
Patients should be at the center when designing digital health experiences
How to use technology to listen and understand patients’ needs
Why there’s no ‘one-size-fits-all’ for remote monitoring and patient privacy